Refund policy
How refunds work for the Managed plan.
Last updated 6 November 2026.
Free trial#
The Managed plan starts with a free trial. Nothing is charged during it. Cancel before it ends and you pay nothing, so there is nothing to refund.
Your first payment#
If the Managed plan is not right for you, ask for a refund within 30 days of your first payment and you will get all of it back. You don't have to give a reason.
Renewals#
You can ask for a refund of a renewal within 14 days of that payment. Refunds of renewals are for payments you did not mean to make, such as forgetting to cancel. For yearly plans, a refund ends the subscription.
After a refund#
A refund ends your subscription, and with it your access to the managed network. Your configuration is not deleted.
How to ask#
Payments are handled by Paddle, our merchant of record, so refunds are processed by Paddle:
- Email legal@ingressd.com from your account's email address, or
- Use the link in your Paddle receipt, or go to paddle.net.
Refunds go back to the original payment method. Your bank may take a few days to show them.
Your legal rights#
Nothing here limits your rights under consumer law, including any right to cancel where you live.